24-Day Highland Cow Advent Calendar
Shipping Info
Standard Shipping
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Processing Time:3–5 business days
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Transit Time:5–7 business days
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Estimated Total Delivery Time:8–12 business days
Expedited Shipping
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Processing Time:3–5 business days
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Transit Time:3–5 business days
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Estimated Total Delivery Time:6–10 business days
Please note: Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to destination, carrier performance, weather conditions, holidays, customs clearance, or other factors beyond our control.
Returns & Exchanges
Thank you for shopping at DEARIVO. Because many of our products are personalized or customized, we have specific return and refund guidelines as explained below.
1. Customized Products
Most of our products are made to order based on the customization details provided by the customer. For this reason, customized items generally cannot be returned or refunded due to personal reasons once production has started.
Please review all order details carefully before placing your order, including:
- product style
- size
- color
- customization text
- shipping address
If you need to make changes, please contact us as soon as possible after placing your order.
2. Order Changes
If your order has not yet entered production, we may be able to help you update your customization details or shipping information.
Once production has started, we may no longer be able to make changes.
Seel Guaranteed Delivery
If you purchased Worry-Free Delivery with your order, you may be eligible to file a claim through the Seel Resolution Center according to the coverage terms provided at checkout.
If you did not purchase shipping protection, please contact us at service@dearivo.com within 60 days of the order date if you believe your package is lost, damaged, or stolen.
Contact Us
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Email: service@dearivo.com
Office Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PST)
We typically respond within 24 business hours. For urgent matters, please write “URGENT” in the subject line of your email.
